Do’s

Don’ts

Make useful subject lines on your email

Be too wordy or general or your email might get ignored

In subject are label urgent if email is time sensitive

Forget to use urgent or your email will not stand out as important

Use a text from previous email when responding to someone

Just say yes or no – it is not polite and it is confusing to the reader

Use > < around quoted material

Skip the >< or your message will not make sense

Keep your text simple

Use fancy text or the other user may not be able to see it on their computer

Type out web addresses using http:// and watch punctuation after the address

Try to cut and paste or the user may get frustrated trying to open the page because you missed a piece

Check to see if your sender can open attachments or post them on the web and send web address

Just send attachments – it may be a waste of time for both of you

Keep your information short and sweet

Send a ton of information- readers tend to tune out and may miss the important stuff

Use asterisks** to emphasize a point

Skip the * if you want the reader to pay attention to a part of what you are saying

Use lower and upper case letters – but pay attention to how you use them. Lower case letters = soft voice and Upper case letters= screaming.

Ignore the use of upper and lower case letters or you might really offend your reader.